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Workshops

If you’ve known Areedi for a while, you’ll know that we’re passionate about designing services and improving the customer experience for our client businesses.

We sincerely believe that a brand’s customer experience will determine whether the business succeeds or struggles. A business can be a perfect fit for a particular market, and can have a perfect product or service, but without a great customer experience, the target customers will go elsewhere. There is a strong business case for improving the customer experience, especially when it leads to positive word-of-mouth referrals.

There will be a series of paid and free workshops over the next six months. These workshops will touch on various aspects of service design, customer experience, operations and/or design thinking for business. 

October Workshop – Journey Mapping

We’re offering a new workshop to companies who would like to learn the basics of understanding their customer journey. This interactive workshop will offer participants practical advice, tools, and tips on how to create and use journey mapping in their customer experience activities.

Participants will learn from best-in-class examples and hands-on exercises focusing on journey mapping and touchpoint design. We can also arrange this session (and many others) privately for your organization, if you’d prefer.

Who Is This Workshop For?

  • Those who want a step-by-step approach to designing new customer experiences that customers notice, remember, and share
  • Individuals with the authority to initiate change across their organization and for those responsible for realizing results

Workshop Benefits

As a result of this workshop, you will be better able to:

  • Understand how to capture the details in a customer journey
  • Gain a deeper appreciation for the needs, desires, and expectations of your customers
  • See that journey maps can help improve current experiences as well as improve future experiences for your customer

Workshop Details

Next Workshop Date: Thursday, October 13, 2016

Next Workshop Time: 10 am – 11:30am

Next Workshop Venue: Capital Square, Garnet Building, Igboefon Roundabout, Lekki (map & directions)

Cost: N5,000

Workshop Details

Next Workshop Date: Thursday, October 13, 2016

Next Workshop Time: 10 am – 11:30am

Next Workshop Venue: Capital Square, Garnet Building, Igboefon Roundabout, Lekki (map & directions)

Cost: N5,000

How to Pay

Bank Transfer: Make a payment anytime into the Areedi Limited bank account at Diamond Bank (0060052251). Please send us an email at hello@areedi.com as soon as you’ve made a payment.

Pay Online: Please click here to make a payment online

Registration

Please click here to register (it’s a short form). Registration is only confirmed when payment has been received.

We look forward to having you at the workshop! Please email hello@areedi.com with any questions.